Terms of Service

Effective Date: August 24, 2026

OVERVIEW

This website is operated by Monavique. Throughout the site, the terms “we,” “us,” and “our” refer to Monavique.

Monavique provides this website, including the information, products, features, tools, and services available through it, subject to your acceptance of these Terms of Service and the policies referenced on this website.

By accessing our website, contacting us regarding a product or order, placing an order, or purchasing from us, you agree to these Terms of Service (“Terms”).

These Terms apply to all visitors, customers, and other users of the website and our related services.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, you should not use the website or our services.

We may update these Terms from time to time. The most current version will be available on this page.

SECTION 1 – ELIGIBILITY AND WEBSITE USE

By using this website, you represent that you are legally permitted to use our services and enter into transactions under the laws applicable to you.

You may not use our website, products, or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, harmful software, or any other technology intended to interfere with the operation or security of the website.

We may restrict or terminate access to our services where these Terms are violated.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or discontinue service where reasonably necessary, including in cases involving suspected fraud, abuse, unlawful activity, inaccurate customer information, or violation of these Terms.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our website or services without our prior written permission.

The headings used in these Terms are provided for convenience and do not affect their interpretation.

SECTION 3 – PRODUCT INFORMATION AND AVAILABILITY

We make reasonable efforts to provide accurate product descriptions, images, specifications, pricing, and availability information.

However, occasional errors, omissions, or differences may occur.

Product colors may appear slightly different depending on photography, lighting, screen settings, and device displays.

Product availability may change without notice, and some items may become unavailable or sell out before an order is confirmed.

Where additional product details, real-item photos, or videos are provided through our customer service channels, they are intended to help customers review the product before shipment.

SECTION 4 – PRICES AND CHANGES TO PRODUCTS OR SERVICES

Product prices may change without prior notice.

We reserve the right to correct pricing errors, update product information, change product availability, or discontinue products where reasonably necessary.

If an incorrect price or material product information affects an order that has already been submitted, we may contact you before proceeding with the order.

SECTION 5 – ORDERS AND ORDER CONFIRMATION

Orders may be initiated through our website or through our available customer service channels.

Depending on the order, we may confirm:

• Product availability
• Product details
• Order quantity
• Shipping information
• Payment method
• Other information necessary to complete the order

Submitting an inquiry or order request does not guarantee product availability.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized activity
• Duplicate or unusual orders
• Shipping restrictions
• Incomplete or inaccurate customer information

If we change or cancel an order, we will make reasonable efforts to notify you using the contact information associated with the order.

You are responsible for providing accurate and complete order and contact information.

SECTION 6 – PAYMENTS

Available payment methods may vary depending on the destination and individual order.

For eligible USA orders, payment may be completed using an online payment method after order confirmation.

Japan orders may be available with Cash on Delivery (COD), where payment is collected upon delivery.

Online payment information is processed through applicable third-party payment providers and is subject to their terms, security practices, and privacy policies.

Monavique does not directly store complete credit or debit card details on our website servers.

Additional payment information may be provided on our Payment Methods page or during order confirmation.

SECTION 7 – SHIPPING AND DELIVERY

Processing times, estimated delivery times, tracking information, and shipping conditions are described in our Shipping & Delivery Policy.

Delivery estimates are provided for reference and are not guaranteed delivery dates.

Delivery may occasionally be affected by circumstances such as:

• Customs clearance
• Carrier delays
• Weather conditions
• Public holidays
• Destination restrictions
• Other circumstances outside our reasonable control

Once tracking information becomes available, it may be provided by email or through the customer service channel used for the order.

SECTION 8 – QUALITY CHECK AND PRE-SHIPMENT CONFIRMATION

Where applicable, we may provide real-item photos or videos before shipment for customer confirmation.

This process is intended to help customers review the item before dispatch.

Customers should notify us promptly if they identify a concern during the confirmation process.

Once an approved order has been shipped, any return, refund, or exchange request will be handled according to our Return & Refund Policy.

SECTION 9 – RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Eligible requests must comply with the applicable request period, item condition requirements, approval procedures, and return instructions.

Please do not return an item without first receiving authorization and return instructions from our customer support team.

Where an eligible return is approved, return instructions and any applicable return label will be provided according to our Return & Refund Policy.

For assistance, please contact:

support@monavique.com

SECTION 10 – THIRD-PARTY SERVICES

Our website and business may rely on third-party services, including:

• Payment processors
• Shipping and delivery carriers
• Website hosting providers
• Analytics and technology providers
• Customer service and communication platforms
• Fraud prevention or security providers

These third-party services operate under their own terms, privacy policies, and security practices.

We are not responsible for the independent policies or practices of third-party service providers.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the content, accuracy, privacy practices, products, services, or policies of third-party websites.

You should review the applicable terms and privacy policies before using third-party websites or services.

SECTION 12 – COMMUNICATION PLATFORMS

Customers may communicate with us through channels such as WhatsApp, Facebook, Instagram, email, or other available communication services.

When you use a third-party communication platform, information exchanged through that platform may also be processed by the platform provider according to its own terms and privacy policy.

SECTION 13 – USER COMMUNICATIONS AND SUBMISSIONS

If you send us messages, reviews, feedback, photographs, videos, suggestions, or other content, you are responsible for ensuring that the content is lawful and does not violate the rights of another person or organization.

You must not submit content that is:

• False or intentionally misleading
• Unlawful
• Abusive or threatening
• Defamatory
• Obscene
• Infringing on intellectual property or privacy rights
• Containing viruses, malware, or harmful code

We may remove, disregard, or restrict inappropriate submissions where reasonably necessary.

SECTION 14 – PERSONAL INFORMATION

The collection and use of personal information are governed by our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, shared, retained, and protected.

SECTION 15 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions
• Specifications
• Pricing
• Promotions
• Availability
• Shipping information
• Delivery estimates
• Other product or service information

We may correct errors and update information when necessary.

If an error materially affects an order, we may contact you to confirm the corrected information before proceeding or cancel the affected order where appropriate.

SECTION 16 – PROHIBITED USES

You may not use our website or services:

• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property or privacy rights
• To submit false or misleading information
• To harass, threaten, abuse, or harm others
• To distribute viruses, malware, or malicious code
• To collect personal information about others without authorization
• To spam, phish, scrape, or misuse the website
• To interfere with website security or functionality
• To attempt unauthorized access to systems, accounts, or services

We may restrict or terminate access for violations of these rules.

SECTION 17 – INTELLECTUAL PROPERTY

Content owned by Monavique, including original website text, layouts, graphics, branding elements, and other original materials, may not be copied, reproduced, distributed, modified, or commercially exploited without permission.

Brand names, trademarks, logos, product names, and other intellectual property belonging to third parties remain the property of their respective owners.

Reference to a third-party brand or trademark does not transfer ownership of that intellectual property to Monavique.

Nothing on this website should be interpreted as granting a license or ownership interest in third-party intellectual property.

SECTION 18 – DISCLAIMER AND LIMITATION OF LIABILITY

We make reasonable efforts to maintain an accurate and functional website but do not guarantee that website access will always be uninterrupted, error-free, or free from technical issues.

To the maximum extent permitted by applicable law, Monavique will not be responsible for indirect, incidental, special, punitive, or consequential losses arising solely from the use of, or inability to use, the website or services.

Nothing in these Terms excludes, restricts, or limits any consumer rights, warranties, remedies, or liabilities that cannot legally be excluded or limited under applicable law.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or reasonable costs arising directly from your unlawful use of the website, your material violation of these Terms, or your infringement of another party’s rights.

This provision does not limit any rights or protections available to consumers under applicable law.

SECTION 20 – TERMINATION

These Terms remain effective while you use our website or services.

You may stop using our services at any time.

We may restrict or terminate access where we reasonably believe that a user has materially violated these Terms, engaged in unlawful activity, attempted fraud, or created a security risk.

Any obligations or liabilities that arose before termination may continue where legally applicable.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

SECTION 22 – ENTIRE AGREEMENT

These Terms of Service, together with the policies referenced on our website, form the agreement governing your use of our website and services.

These policies may include:

• Privacy Policy
• Shipping & Delivery Policy
• Return & Refund Policy
• Payment Methods

Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision.

SECTION 23 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms will be interpreted in accordance with the laws that lawfully apply to Monavique’s business operations and the relevant transaction.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights available to you under the laws that apply in your country or region.

Where applicable, customers may retain rights that cannot legally be waived by these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our:

• Website
• Products or services
• Business practices
• Policies
• Legal or regulatory obligations

The latest version will be posted on this page.

Where required by applicable law, material changes will apply prospectively rather than retroactively.

SECTION 25 – CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Email: support@monavique.com
Website: monavique.com