Complimentary US Shipping & Returns
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Return & Refund Policy
Return & Refund Policy
Customer satisfaction is important to us. All orders are carefully checked before shipment. If there is an issue with your order, please contact our customer support team at support@monavique.com as soon as possible.
30-Day Return Request Window
Eligible return, refund, or exchange requests must be submitted within 30 days of receiving your order.
A return may be approved if:
The item received does not match the confirmed order specifications.
The item arrives with a defect or damage caused during manufacturing or shipping.
For other concerns, please contact us at support@monavique.com so our team can review your case.
Return Requirements
Returned items must:
1.Be in their original condition.
2.Include all original labels, accessories, and packaging received with the item.
3.Be approved by our customer support team before being returned.
Unauthorized returns may not be accepted.
Return Process
Step 1: Contact us at support@monavique.com with your order number, reason for the return, and clear photos or videos showing the issue.
Step 2: Our customer support team will review your request and provide return instructions. A free return label will be provided for approved eligible returns.
Step 3: Attach the provided return label and send the item back according to the return instructions.
Order Cancellation or Changes Within 48 Hours
If you need to cancel or change your order, please contact us at support@monavique.com within 48 hours of placing the order.
Please provide your order number and the requested cancellation or change. We will review the order status and assist whenever possible.
Once an order has entered preparation or shipment, cancellation or changes may no longer be available.
Refunds & Exchanges After Delivery
If you request a refund or exchange after receiving your order, please contact us at support@monavique.com within the eligible return period.
Please provide:.
1.Your order number..
2.Clear photos or videos of the item..
3.The reason for the refund or exchange request..
Our team will review your request and provide the appropriate next steps.
Important Notes
All returns must be authorized by our customer support team before being shipped back.
Please do not return an item without receiving return instructions first.
Shipping and processing timelines are listed separately in our Shipping & Delivery Policy.
If you have any questions about returns, refunds, or exchanges, please contact us at support@monavique.com.