Complimentary US Shipping & Returns
Enjoy $50 off your first purchase of $250 or more
FAQ
FAQ
1. How do I place an order?
Browse our website and choose the items you are interested in. Then contact us through WhatsApp, Facebook, or Instagram DM with the product link or screenshot.
We will confirm product availability, order details, shipping information, and the applicable payment method before proceeding.
2. What payment methods do you accept?
Payment methods vary depending on the destination.
For eligible USA orders, payment is completed online after order confirmation.
For eligible Japan orders, Cash on Delivery (COD) is available.
Please refer to our Payment Methods page for more details.
3. Do you offer Cash on Delivery in Japan?
Yes. Eligible Japan orders may use Cash on Delivery (COD).
Payment is collected when the package is delivered. Availability may depend on the delivery location and carrier service.
4. How long does shipping take?
Estimated delivery times are:
USA: 8–15 business days
Japan COD: 12–20 business days
Processing generally takes 3–5 business days.
Delivery times may vary due to customs, carrier delays, weather, public holidays, or destination restrictions.
Please refer to our Shipping & Delivery Policy for full details.
5. Will I receive tracking information?
Yes. Once your order has been shipped and tracking becomes available, we will provide the tracking information by email or through the customer service channel used for your order.
6. Can I see real product photos or videos before shipping?
Yes. Where applicable, we may provide real-item photos or videos before shipment for your confirmation.
Please review the item carefully and contact us promptly if you have any concerns before shipping.
7. Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or change an order.
Requests made within 48 hours of placing the order may be reviewed, but cancellation or changes are not guaranteed if the order has already entered preparation or shipment.
Please refer to our Return & Refund Policy for more information.
8. What is your return policy?
Eligible return, refund, or exchange requests must be submitted within 30 days of receiving the order.
Returns may be approved for qualifying issues, such as receiving an item that does not match the confirmed order specifications or an item that arrives defective or damaged.
All returns must be authorized before being sent back.
Please review our Return & Refund Policy for full details.
9. How can I contact customer support?
You can contact us through:
WhatsApp
Facebook
Instagram DM
Email: [support@monavique.com](mailto:support@monavique.com)
10. How quickly will you respond?
We usually respond within 24 hours.
Response times may be slightly longer during weekends, public holidays, or peak shopping periods.