Privacy Policy

At Monavique, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit monavique.com, place an order, contact us, or otherwise interact with our services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Shipping and billing address
• Order and product information
• Customer service communications
• Information you provide through WhatsApp, Facebook, Instagram, email, or other contact channels

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device information
• Pages viewed
• Referral source
• Website activity
• Cookies and similar technologies

How We Use Your Information

We may use your information to:

• Process and manage your orders
• Confirm product availability and order details
• Arrange payment and delivery
• Provide tracking information
• Respond to customer service requests
• Process approved returns, refunds, or exchanges
• Improve our website, products, and services
• Personalize your shopping experience
• Communicate important information about your order
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements

We may also send promotional communications where permitted. You may opt out of marketing communications at any time.

Payments

Payment methods may vary depending on the destination.

For eligible USA orders, payment may be completed through an online payment provider after order confirmation.

Japan orders may be available with Cash on Delivery (COD).

When an online payment provider is used, payment information is processed by the applicable third-party payment service. Monavique does not directly store complete credit or debit card details on our website servers.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Understand website traffic and usage
• Improve website performance
• Support marketing and analytics activities

You may control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

How We Share Your Information

We do not sell your personal information.

We may share necessary information with trusted third-party service providers that help us operate our business, including:

• Payment processors
• Shipping and delivery carriers
• Website hosting providers
• Analytics and technology providers
• Customer service and communication platforms
• Fraud prevention or security providers

Shipping carriers may include services such as FedEx, UPS, USPS, DHL, or other applicable delivery partners.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, website, or business.

Third-Party Communication Platforms

If you contact us through WhatsApp, Facebook, Instagram, or other third-party platforms, information you provide may also be processed by those platforms according to their own privacy policies.

We encourage you to review the privacy policies of any third-party platform you use.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses SSL encryption to help protect information transmitted between your browser and our website.

However, no online system or electronic transmission method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill and manage orders
• Provide customer service
• Maintain transaction and business records
• Resolve disputes
• Prevent fraud
• Meet legal or regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

International Data Transfers

Because Monavique serves customers in different countries, your information may be processed or stored in countries outside your place of residence.

Data protection laws in those countries may differ from the laws in your jurisdiction.

Where appropriate, we take reasonable steps to protect personal information when it is transferred internationally.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your data is used
• Withdraw consent where applicable
• Opt out of promotional communications

To submit a privacy request, please contact us at:

support@monavique.com

We may need to verify your identity before processing certain requests.

Children’s Privacy

Our website and services are not intended for children under the age required to independently consent to online services in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us, please contact us so we can review and remove the information where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updated version will be posted on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@monavique.com
Website: monavique.com