All orders are processed within 1–4 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Methods, Costs & Delivery Times:
USA(via USPS):
Standard Shipping (8–12 business days): $15
Express Shipping (6–10 business days): $30
Free standard shipping on orders over $500
Japan:(via Japan Post）:
Standard International Shipping (12–20 business days)
Shipment Tracking:
For orders to the USA,Once your order has shipped, you will receive a confirmation email with a tracking number and link to track your package.
For COD (Cash on Delivery) orders to Japan, tracking information becomes available after the parcel arrives in Japan and is handed over to the local courier.
Return & Refund Policy
Return Window:
You may request a return within 14 days of receiving your item.
Eligibility for a Return:
To be eligible for a return:
Item must be in the same condition that you received it
Unworn or unused, with original tags
In its original packaging
You’ll also need the receipt or proof of purchase
❗Note: Final sale items, gift cards, and personalized/custom products are non-returnable.
How to Start a Return:
To initiate a return, please contact us at wenanfb@gmail.com with your order number and reason for return.
We’ll respond with instructions on how and where to send your package.
Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong item.
Damaged or Defective Items:
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Refunds:
Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, you’ll be automatically refunded to your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund.
